Welcome to Bee Brothers Honey. By accessing or using our website and services, you agree to be bound by the terms and conditions described below. These terms apply to all visitors, users, and others who access the Service.
Orders & Payments
- Orders placed on our website are processed immediately through our secure system.
- Payment confirmation is typically verified by our banking partners within 24-48 hours. Once verified, the order status will be updated, and you will receive a confirmation notification.
- We reserve the right to cancel orders if payment is not verified or if stock is unavailable. In such cases, a full refund will be initiated.
Shipping & Delivery
- After payment confirmation, your products are carefully packed using secure materials to prevent breakage.
- You will receive an automated email and SMS containing the tracking details once your order has been dispatched.
- We aim to deliver within our standard delivery timelines, but we are not liable for delays caused by third-party courier services or natural calamities.
Damages & Returns
We strive for perfection, but accidents can happen during transit.
CRITICAL NOTICE: In the event of receiving a broken, leaking, or damaged product, complaints must be registered within 48 hours of delivery. Complaints raised after this period may not be entertained.
Communication & Updates
- By creating an account or placing an order, you consent to receive communications from Bee Brothers Honey.
- We send timely updates regarding order status, new product launches, exclusive offers, and promotional activities via Email and SMS to your registered contact details.
- Customers can contact our support team through the "Contact Us" query section to resolve any disparities or issues.